The customer service is great. They are always friendly and very helpful.

Mario is excellent on how he works with customers and treats us exceptionally well

I had such a great experience! Paloma helped me and she was absolutely wonderful — super friendly, professional, and made the whole process so easy. She explained everything clearly, got me checked in quickly, and kept me updated the whole time. The oil change was fast, they did a great job. My car is running smooth and I felt totally taken care of. Highly recommend asking for Paloma if you go in for service!

They canceled my appointment, said they didn’t have the parts

Awesome customer service and fast service! Friendly, professional, and efficient. 100% recommend! ⭐⭐⭐⭐⭐

Great service..friendly staff… Jesus and his team got my service request done in a timely and professional manner…

Robert always provides exceptional customer service and puts his customers first. He is consistently professional, attentive, and dedicated to ensuring a positive customer experience. His commitment to outstanding service truly sets him apart!

outstanding service 100%. my engine seized and i thought i was out of a car then i learned my engine was part of a recall and my mechanic recommended i go to tipton hyundai in brownsville and talk to “Paloma”. her customer service was out of this world!!!! her and her coworker Josh helped me get my engine replaced! now im back on the road and my car feels brand new! the people at tipton hyundai are great and Paloma is an amazing human being! i cant thank her enough 🥲

Customer service is good but a bit pricey for oil change.

fast friendly service.... no surprise charges.... this whole dealership has always been upfront and honest..since day one of my purchase .

(Translated by Google) Great service, everything was quick and they answered my questions. Thank you (Original) Buen servicio, todo fue rapido y contestaron mis preguntas. Gracias

Tipton Hyundai does an excellent job when servicing my car.

Great customer service! Very easy to book an appointment and the service was excellent!

Everything was done in a timely manner. Paloma took great care of us and is very friendly

Staff are always really courteous and helpful. All my experiences there have been great. Awesome service

I had a safety recall on my Santa Fe so I called and got an appointment on Sat 8:00. Within two hours the car was ready. Everyone was very nice and helpful

Excellent customer service!! Very satisfied every time we take our vehicle in. Paloma is a great person and very helpful.

Excellent service! Thank you Paloma! Super knowledgeable!

(Translated by Google) Excellent service, always fast and efficient! Paloma in customer service and J. Sanchez in sales are the best of the best! (Original) Excelente trato y siempre con servicio rapido y eficaz!! Paloma en Servicio y el J.Sanchez en ventas lo mejor de lo mejor!!

Service requested was not completed.

Paloma

I had an oil change and the brakes on my vehicle checked. Only needed the oil change. Paloma was very courtesiou, friendly and honest about the maintenance on my vehicle.

Friendly staff and very good service, very a fast at the service department and sales department as well

Read at DealerRater

Was opportunity with recall once completed but Pascual along with Paloma corrected

Great Tech, Fast work orders

Robert is an excellent and exceptional customer services representative!

A+ Experience. Paloma is always friendly and professional. She treats me like family. Thank you.

Great service!

servicing is always done efficiently and in a timely manner, can also say that the customer service is always top tierrr.

Paloma was awesome she answered all my questions and was really friendly.

Joshua is very knowledgeable very nice and helpful.

Absolutely Awesome!! As always!! I have had my Hyundais serviced at Tiptop since 2015. Great people, great service. Keep it up.

Customer Service is always on point.

Great service!! Great team! Always feel like a special customer.

Very good service and very helpful. The dealership YTopton Hyundai is the best dealer in the Rio Grande Valley

Read at DealerRater

Great service fast and reliable. Thank you Paloma.

Great customer service. In and out in just an hour

Always amazing service with Paloma and the rest of the team! Thank you for making the service process so easy!

Excellent customer service as always.

Was great they helped me a lot and stayed late will most likely buy from them again.

Read at DealerRater

This is my second visit to this dealership. It’s always a bit awkward when visiting a new dealership. Not knowing where to go or who is going to help you, but Tipton greeted me, guided me and helped me. They made it ez for me to service my vehicle. Must say my first visit was not as memorable as this time. Thank you.

Read at DealerRater

Tipton Hyundai did an excellent job taking care of my vehicle service needs I will definitely becoming back

Read at DealerRater

Professional and courteous service; who could ask for anything more! You have earned a satisfied neighborhood customer.

Read at DealerRater

The dealership was very clean and the personnel were very friendly. John our salesman was very knowledgeable , he walked us through all the functions of the car.

Read at DealerRater

We took our car is for service on a recall and the team at Tipton Hyundai was great. They keep you informed through the whole process. Super friendly.

Read at DealerRater

Is an excellent dealership With an excellent team Every time I visit the dealership I receive excellent service and a great kindness; they make you feel like family

Read at DealerRater

I took my car in for a recall in February they finally received my part in April. When I took the car in for the repair at 9:00 a.m., I told them I would stay and wait. At 11:20 I decided to ask how much longer. Come to find out my car had been ready since 10:30 and no one let me know. I let a message with the service manager but no one bothered to call me back. I guess customer concerns don’t matter.

Joshe did a great job getting the work done and completed in a timely manner

Read at DealerRater

Hit or miss on service with communication opportunities

Sorry to say, but I was so disappointed with their customer service, from the time of arrival. The tone of voice and treatment given because I had serviced my car elsewhere for my oil change. I was never asked for my full name just asked for what service I was bringing my vehicle for, which was my front left signal bulb replacement. After waiting for about 2 hours and a half; one of the service front desk guy called out “Patty de Leon” and I answered back No, I”m Alejandra Leon. So he said ok and left. I waited another ... Read More

Full review text opened.

DealerRater - Mar 12, 2026

Sorry to say, but I was so disappointed with their customer service, from the time of arrival. The tone of voice and treatment given because I had serviced my car elsewhere for my oil change. I was never asked for my full name just asked for what service I was bringing my vehicle for, which was my front left signal bulb replacement. After waiting for about 2 hours and a half; one of the service front desk guy called out “Patty de Leon” and I answered back No, I”m Alejandra Leon. So he said ok and left. I waited another hour, then same guy comes to me saying De Leon and I say Leon. He had 2 dirty filters and asks me if would like to replace them. I said just the engine filter and I can replace the front glove carparent one myself. I was concerned about the total cost so I asked how much it was going to total together with the light bulb replacement. He said about $80 and $165 for filters and fuel cleaning. So I said yes go ahead. So I waited about 30 minutes; moreover, he came out again and screamed to me from outside his front desk toward across the sitting waiting area, where other clients were present and they heard him shouting at me. Asking me if I was Leon or De Leon, and I told him I had already told him I was Alejandra Leon, but he said No. He was upset because supposedly I had approved the services for the filters, but it was for Paty De Leon”s vehicle, which she wasn’t present. I was so upset because he was blaming me for his mistake. I told him, “You never asked me for my full name at the time of arrival and second I had already said I wasn’t Patty De Leon!!! Next time if I go back I’m making an appointment with Paloma in Brownsville Texas, because she always makes you feel welcome.

Read at DealerRater

Unsatisfying labor mechanic work! Poor job ,no communication between mechanic staff! Also they don't care about other people cars ! Which we work so hard for!

I took the car there for a recall. They said it would take about an hour. Took abit loner, but not an issue. I was happy with the service and the waiting area had comfortable chairs.

Read at DealerRater

Very good sales persons and on service Paloma is very polite and always pays attention on our needs for the automobile

Read at DealerRater

So far I'm very pleased with the sales and service departments at Tipton Hyundai. Jesus found the reason my engine light came on. The car had a bad thermostat. Jesus skipped his lunch to replace it for me.

Read at DealerRater

Very pleased to make the new lease with Hector Lopez, has lots of experience, always getting the best deal recommended I had the pleasure of working with Hector Lopez doing a new lease of an Elantra 2026 and I couldn’t be happier with the experience! From the moment I stepped into the dealership, Hector made me feel welcome, listened to what I was looking for, and guided me through every step of the process with patience, professionalism, and genuine enthusiasm. Hector was incredibly knowledgeable about the options, and packages in a way that made everything clear and easy to understand. ... Read More

Full review text opened.

DealerRater - Feb 10, 2026

Very pleased to make the new lease with Hector Lopez, has lots of experience, always getting the best deal recommended I had the pleasure of working with Hector Lopez doing a new lease of an Elantra 2026 and I couldn’t be happier with the experience! From the moment I stepped into the dealership, Hector made me feel welcome, listened to what I was looking for, and guided me through every step of the process with patience, professionalism, and genuine enthusiasm. Hector was incredibly knowledgeable about the options, and packages in a way that made everything clear and easy to understand. There was never any pressure—just honest, helpful advice and a sincere desire to help find the perfect car. Thanks to his help, I drove away in a new Elantra that I absolutely love. The whole experience was smooth, stress-free, and even fun! I highly recommend Hector Lopez to anyone looking for a new car.

Read at DealerRater

Tipton Hyundai was excellent 5 star for customer service. David was the sales person and he was Very Good in listening to what I wanted in a car. I was able to get the car of my needs and the color that I had wanted. I've had the car for a few months and it's very economical with gas and the drive is smooth. Thanks to David my car is my dream car!!!! Thanks David!!!

Read at DealerRater

I was from out of state had a cracked windshield and Arnold took care of dealing with my insurance was a relief. Very polite felt he gave personal service will definitely go here again.

Read at DealerRater

Friendly staff and worked very efficiently. I had never been to this location before but I will return in the future when I’m in town.

Read at DealerRater

Professional and courteous. Explain the recall, and asked to check tires.Done. Timing was good.

Read at DealerRater

Great service. Service was done in the time that was promised. Also it was done right.

Read at DealerRater

all staff that I interacted with were professional and courteous. They all seemed educated in each of their positions.

Read at DealerRater

Friendly, accommodating ! Great waiting area, Coffee, couches, television . Service department is outstanding. I always receive my car very clean and washed !

Read at DealerRater

The worst! I had a Hyundai Elantra for 3 years and traded in for a 2024 Hyundai Tucson. After 2 years my battery was bad and when I called to see if I had warranty (this was my very first car brand new off a dealership) they never answered the phone. My car was dead and no matter how many times I got it jumped, it would die. I got a battery at oreillys and when I called they said I could get it reimbursed just to find out they didn’t want to. They made me drive back to oreillys to get ... Read More

Full review text opened.

Google - Oct 14, 2025

The worst! I had a Hyundai Elantra for 3 years and traded in for a 2024 Hyundai Tucson. After 2 years my battery was bad and when I called to see if I had warranty (this was my very first car brand new off a dealership) they never answered the phone. My car was dead and no matter how many times I got it jumped, it would die. I got a battery at oreillys and when I called they said I could get it reimbursed just to find out they didn’t want to. They made me drive back to oreillys to get my battery back from them and said if my battery died on the road to just call roadside for help, I have a one month old with me. Just ridiculous. Definitely trading in for a different brand

I had an excellent experience with Juan Buenrostro he was very attentive and he helped me through the process of acquiring my vehicle. Recommend this entire team at Tipton Hyundai in Brownsville Tx

Read at DealerRater

The issues with my car have never been resolved. Very rude and und unprofessional service technicians that fail to document what the customer’s concerns are. One service technician told me the vehicle had a recall and the other service technician told me there was no recall on my vehicle. I took my vehicle in for a few issues and they were never rectified.

Read at DealerRater

Peter was an exciting individual to work with. He was knowledgeable, courteous, and attentive. It was a great experience working with Tipton Hyundai staff to get me the vehicle I was seeking. Peter, JJ, and Tania are star players. Tipton Hyundai thank you for making dreams come true.

Read at DealerRater

Very professional, provided constant feedback on oil change and recommended various services but most importantly did not push an agenda. Great staff.

Read at DealerRater

he facility itself is clean, well-maintained, and conveniently located. Unfortunately, the service experience is the exact opposite. I own a 2025 model with a documented manufacturer issue. Despite placing five separate calls to the service department, I received no return communication. Only on the sixth attempt did I reach the General Manager. His response was evasive, unhelpful, and demonstrated a lack of both accountability and leadership. The front-line staff reflect the same problem. Professionalism and customer focus are absent. One employee dismissed a direct question by saying, “That’s above my pay grade.” Comments like that make it clear customer service ... Read More

Full review text opened.

Google - Sep 15, 2025

he facility itself is clean, well-maintained, and conveniently located. Unfortunately, the service experience is the exact opposite. I own a 2025 model with a documented manufacturer issue. Despite placing five separate calls to the service department, I received no return communication. Only on the sixth attempt did I reach the General Manager. His response was evasive, unhelpful, and demonstrated a lack of both accountability and leadership. The front-line staff reflect the same problem. Professionalism and customer focus are absent. One employee dismissed a direct question by saying, “That’s above my pay grade.” Comments like that make it clear customer service is not a priority here. When a dealership fails to respond, fails to manage known product issues, and fails to instill basic service standards in its staff, it signals systemic indifference. This is not a minor inconvenience—it is a complete breakdown of customer service and after-sale support. Consumers should consider carefully before entrusting their vehicle service to this dealership.

All the staff is nice and knowledgeable and ready to assist when needed. The dealership is clean and welcoming.

Read at DealerRater

Very professional and friendly atmosphere. Employees were very informative and very knowledgeable. The weight was very reasonable.

Read at DealerRater

Great service! Very transparent and customer friendly! They are very fast as well and great communicators!

Read at DealerRater

Excellent salesman. Very knowledgeable. Showed how to use all the special features. David was not pushie. Will recommend to friends.

Read at DealerRater

vehicle has been in shop over a month with minimal communication, every time i call i get transferred to service and gets sent to voicemail and the few times i am able to get through there is zero updates

Thank you for helping me Paloma Garcia Great service Awesome staff Place nice clean awesome

Read at DealerRater

Took in the Kona for AC issue the part was ordered and arrived within 2 days of the drop off. They ordered another part and also arrived within 2 days. However; the car was not ready until 16 days after the initial drop off. No courtesy call after the first initial arrival. I had to go several times to check up on the vehicle. I tried calling several times to no avail.

About 4-5 months ago we took our 2020 Hyundai Tucson to the TipTon Hyundai Service department for a simple battery replacement. When their “experts” started checking our vehicle they recommended to change the alternator to which my dad agreed to, and the Service Consultant Paloma recommended an aftermarket alternator because it was cheaper (keep in mind we know nothing about car parts or repairs and we were trusting them because they’re “certified Hyundai techs”). A couple of days go by and they called my dad to pick up the vehicle, my dad paid about $400 for the alternator and battery repair. ... Read More

Full review text opened.

Google - Aug 15, 2025

About 4-5 months ago we took our 2020 Hyundai Tucson to the TipTon Hyundai Service department for a simple battery replacement. When their “experts” started checking our vehicle they recommended to change the alternator to which my dad agreed to, and the Service Consultant Paloma recommended an aftermarket alternator because it was cheaper (keep in mind we know nothing about car parts or repairs and we were trusting them because they’re “certified Hyundai techs”). A couple of days go by and they called my dad to pick up the vehicle, my dad paid about $400 for the alternator and battery repair. Once my dad was pulling out of the dealership (he was still in their property) the vehicle turned off all of a sudden and didn’t want to start. The vehicle was taken back by the dealership and they started working on it again. A couple of months went by without any response by the service department, my dad (who was in contact with Paloma through text) kept sending texts and calls but he was being ghosted, it wasn’t until we went in person to the dealership when we finally got some answers on what was going on. Apparently the so called “experts” had installed an aftermarket alternator which didn’t have a regulator, we didn’t know what that meant at first but after researching we found out that the alternator controls the voltage that is thrown into the car. When Paloma was telling us their mistake she was laughing and didn’t offer a single apology, we asked to talk to their manager John which was no help either. Now the vehicle has been at the dealership for another month and they want to charge us $900.00 for a replacement on the vehicle’s computer which was fried by the alternator they installed. A simple $100+ repair turned into a messy $900.00 dispute.

Great friendly service service advisor was very friendly not sure what more I can say

Read at DealerRater

My car needed major repairs due to a defective wire harness.. After more than two months my vehicle was returned. The all weather mat from the passenger section was missing and the inside door trim is loose and is not securely attached like when I took vehicle in.

Excellent service from the salesman, sales manager and finance representative. We were very pleased with the service.

Read at DealerRater

Great customer service was able to get what I needed done in a timely manner.

Read at DealerRater

Great service, Friendly staff this is my second visit, they improved the service. Highly recommended.

Read at DealerRater

Great service! Went for a recall on my Kona and everything was well explained. Friendly and attentive staff in and out of the dealership!

Read at DealerRater

Took my car to get an oil change along with an air filter change, brakeflush, paid over $200 just for them to cause my AC to make a constant loud noise. My tire also had a decent bulge and I only went through the dealership because I paid for the tire package. Tire was supposed to get there on Friday, they didn't even offer to put my spare on for the time being. Showed up Friday and everyone was running around trying to find my paperwork/tire. I had advised them I was going out of town that day asked ... Read More

Full review text opened.

Google - Jun 13, 2025

Took my car to get an oil change along with an air filter change, brakeflush, paid over $200 just for them to cause my AC to make a constant loud noise. My tire also had a decent bulge and I only went through the dealership because I paid for the tire package. Tire was supposed to get there on Friday, they didn't even offer to put my spare on for the time being. Showed up Friday and everyone was running around trying to find my paperwork/tire. I had advised them I was going out of town that day asked if I could have a loaner/rental since the tire didn't get there. I was told they dont lend cars out for tire issues. Manager then came over and stated they normally dont lend loaners but since im a loyal paying customer who bought their packages, he can do me a solid. Left my car over the weekend came back to pick it up and they couldn't even place any of my tools back where they were in my trunk. The air cap on my tire is now gone and the air pressure on the new tire was at 40! I did not have a good experience overall.

Great service all the time! You got to enjoy the coffee at every visit you make!

Read at DealerRater